Yellow Buses (YB) recognises that accessibility to bus services and information about our services is very important to all passengers and that our passengers have different needs and preferences.

YB is committed to improving accessibility for passengers, in partnership with local and national agencies, across all of our business, ranging from continued purchases of new low floor buses, to stop improvements and continuing to develop timetables and information in alternative formats.

This section of the YB website focuses on all the different aspects of accessibility (not just physical access) and aims to keep you informed of the work we have done, what we are doing, and what we plan to do, to make our services more accessible.

We produce large print timetables on request, which can be supplied in printed or digital format. You can contact us on 01202 636110 or email us at [email protected] and we will post them to you. Copies are also available to view at our office in the centre of Bournemouth opposite Boots, and at the hospitals in Bournemouth and Poole.

Having listened to requests from passengers we have kept our timetable information clear and uncluttered, using coloured lines to follow information along a route, and taking care on the choice of colours to ensure they are read easily.

We appreciate that every user is different and there may still be accessibility issues remaining. If you are aware of any please contact us via the details shown below, we will then assess what can be done to rectify this problem.

Yellow Buses Head Office
Yeoman’s Way

For further information on bus accessibility please visit the ‘Disabled Persons Transport Advisory Committee’ (DPTAC) website at: (link to external website).
Ricability, a national research charity dedicated to providing independent information to disabled and older consumers has produced an accessibility guide Wheels within wheels funded by the Department for Transport. For a copy of this guide, please visit their website at: (link to external website).

For more information regarding Mobility Scooters on buses and how to apply for a permit with Yellow Buses