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Coronavirus Information (updated 15/05/20)

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Coronavirus updates

2 months ago Tue 17th Mar 2020

Last updated 15/05/20

Latest statement - 14/05/20

Despite the easing of lockdown our buses are carrying few people. In fact this week the number of people travelling have decreased, but the number of cars on the road has increased. We continue to ensure that we clean our vehicles to a high standard and limit seats on board through social distancing. 

We monitor the number of people using the buses by journey, and where we do find journeys getting busier we will first deploy a double decks bus and then if they continue to grow we will duplicate the journey with another bus. 

We continue to provide journeys to hospitals and key institutions for key workers and essential travel. We will continue to do our best to keep our buses safe. 

Simon Newport 

Commercial Director
Yellow Buses 

Quick links 

Latest guidance on public transport 

The government updated their guidance on using public transport on 12th May, you can find full details here

Routes and Timetables 

We have been running a modified service, with several uplifts for key workers since Tuesday 14th April 2020 - click here to view more information. Our online timetables and journey planner have also been updated.

During this time, the coloured route branding of our buses may not match the services they are on. If you are travelling, please be sure to check the service number on the destination screen at the front of the bus. 

If you know someone who is using the bus but does not have access to the internet, please consider passing this information and the timetables on to them.  

What are we doing to protect passengers and staff?

On top of our existing rigorous cleaning processes, we have introduced an intensified cleaning regime across our fleet and premises with all poles, handrails, seats and other key areas of our vehicles disinfected regularly. This includes buses being 'fogged' to help disinfect the entire bus. You can find more detailed information on our dedicated page here

When boarding our buses, you will see that many have been cordoned off to help enforce social distancing measures to protect passengers and our drivers. All of our drivers have also been issued with hand sanitisers. 

Key workers 

We know that for many key workers who are providing critical services during this time, bus services are essential for getting them from A to B.  

If you are a key worker and concerned that this revised timetable does not suit your travel needs, please contact us and we will review any feedback. 

Concession Pass Holders 

From Monday 23rd March, BCP, Dorset and Hampshire councils are allowing concessionary passes to be used across our network at any time. Whilst we encourage everyone follows government guidelines, the removal of these restrictions will enable pass holders to access early shopping times that many supermarkets are putting in place for those who need it.  

The Travel Shop 

Following government advice to close all non-essential stores, the Travel Shop in Bournemouth square has now closed until further notice. During this time, our customer service team will still be online answering queries Monday-Friday (10am – 4pm). We recommend contacting us by email or via social media where possible, but we understand that not everyone has access to the internet.   

Lost Property 

To protect our employees, we will be unable to handle lost property until further notice. If you have lost an item on the bus, please email us at [email protected] with a description of the item and your contact details and we will let you know in due course if it has been handed in.

Mobile app tickets 

From Friday 27th March, all active mobile tickets with more than a day remaining were automatically paused so that you can choose when to begin using your travel again with us. Please only tickets that were originally valid for over 7-days were paused. 

We understand that our services continue to be critical to many of you who are key workers and are caring for others. As such, you should simply re-activate your mobile ticket to continue to travel. As usual, you’ll need an internet connection to do this and once restarted you won’t be able to pause the travel for a second time. Partly used tickets will show as “part used” in the app and when activated, they will be valid for the same number of days and hours that were remaining when it was paused. 

Read more here.

Smartcard tickets

Whilst our refund policy still applies, we are working hard to assist passengers. If you have an active smartcard ticket you are unable to use due to coronavirus, please contact us via [email protected] with your 16-digit smartcard number. 

What can you do? 

The government updated their guidance on using public transport on 12th May, you can find full details here.

We ask that all passengers continue to follow NHS health advice on how to reduce the risk of spreading infection, and not travel if they are showing symptoms.

If possible, try to avoid using cash on the bus as this will reduce physical contact. All of our ticket machines accept contactless payments, or you can purchase tickets in advance on your mobile app or smartcard.  

For health information and advice on coronavirus:

https://www.nhs.uk/conditions/coronavirus-covid-19/

For more on the government response to coronavirus:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

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