Coronavirus updates

4 months ago Tue 17th Mar 2020

Last updated 15/07/20

Quick links 

Latest guidance on public transport 

From Monday 15th June 2020, the government made it mandatory for passengers to wear a face covering while travelling on public transport. There are some exemptions to this, please visit our dedicated page for more information.

For the latest government advice and guidance on travelling on public transport, please visit gov.uk

Routes and Timetables 

We have recently enhanced our services again from 14th June as more people return to work, the latest timetable information can be found here.

Please be advised the coloured route branding of our buses may not match the services they are on. If you are travelling, please be sure to check the service number on the destination screen at the front of the bus. 

If you know someone who is using the bus but does not have access to the internet, please consider passing this information and the timetables on to them.  

We're good to go - Yellow Buses have received the 'good to go' accreditation from Visit England

What are we doing to protect passengers and staff?

On top of our existing rigorous cleaning processes, we have introduced an intensified cleaning regime across our fleet and premises with all poles, handrails, seats and other key areas of our vehicles disinfected regularly. This includes buses being 'fogged' to help disinfect the entire bus. You can find more detailed information on our dedicated page here

When boarding our buses, you will see that many have been cordoned off to help enforce social distancing measures to protect passengers and our drivers. All of our drivers have also been issued with hand sanitisers. 

Key workers 

We know that for many key workers who are providing critical services during this time, bus services are essential for getting them from A to B.  

If you are a key worker and concerned that this revised timetable does not suit your travel needs, please contact us and we will review any feedback. 

Concession Pass Holders 

We have been given notice by BCP Council and Hampshire County Council that with effect from the start of operation on Monday 15th June 2020 we will no longer accepting concessionary passes before 0930. Passes will continue to be valid all day at weekends. So they will be valid all day on Saturday 13th June and all day on Sunday 14th June.

Customers wishing to travel before 0930 can purchase a single fare to the first timing point that the bus reaches after 0930, and then show their pass for the rest of the journey.

The Travel Shop 

The Travel Shop in Bournemouth square reopens on Monday 10th August and will be open on reduced hours between 10:00am and 15:30pm. We recommend contacting us by email or via social media where possible, but we understand that not everyone has access to the internet.   

Lost Property 

Please remember you are responsible for your property whilst on board our vehicles.

To protect our employees, we have reduced our handling of lost property. If you have lost an item on the bus, please email us at [email protected] with a description of the item and your contact details and we will let you know in due course if it has been handed in. You can find out more about the changes to lost property here.

Mobile app tickets 

From Friday 27th March, all active mobile tickets with more than a day remaining were automatically paused so that you can choose when to begin using your travel again with us. Please only tickets that were originally valid for over 7-days were paused. 

Once you are ready to travel again, you should simply re-activate your mobile ticket to continue to travel. As usual, you’ll need an internet connection to do this and once restarted you won’t be able to pause the travel for a second time. Partly used tickets will show as “part used” in the app and when activated, they will be valid for the same number of days and hours that were remaining when it was paused. 

Read more here.

Smartcard tickets

Whilst our refund policy still applies, we are working hard to assist passengers. If you have an active smartcard ticket you are unable to use due to coronavirus, please contact us via [email protected] with your 16-digit smartcard number. 

What can you do? 

For health information and advice on coronavirus:

https://www.nhs.uk/conditions/coronavirus-covid-19/

For more on the government response to coronavirus:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response