Coronavirus (COVID-19) updates
3 weeks ago
Last updated 06.04.20
The safety, health and well-being of our passengers and staff come first. We are continuing to carefully monitor the situation as it develops and ensure we are taking every action possible to reduce the impact and risk to our passengers.
On top of our existing rigorous cleaning processes, we have introduced an intensified cleaning regime across our fleet and premises with all poles, handrails, seats and other key areas of our vehicles disinfected regularly. All drivers have also been issued with hand sanitisers.
Following the government announcement on Monday 23rd March prohibiting non-essential travel, we will be making further changes from Thursday 26th March 2020 - click here to view timetables.
There will be a reduced service over the Easter weekend - click here to view more information
Timetables will be revised with several uplifts for key workers from Tuesday 14th April 2020 - more details will be available soon
During this time, the coloured route branding of our buses may not match the services they are on. If you are travelling, please be sure to check the service number on the destination screen at the front of the bus.
Services after Thursday 26th March until Friday 10th April
Monday to Sunday daytime frequencies:
|1/1b||Poole Town – Bournemouth||Every 60 mins||Every 60 mins||Every 60 mins|
|Bournemouth – Christchurch||Every 30 mins||Every 30 mins||Every 30 mins|
|1a||Bournemouth – Christchurch||Every 30 mins||Every 30 mins||Every 30 mins|
|Christchurch – New Milton||6 journeys||6 journeys||6 journeys|
|2||Bournemouth – RBH & Castlepoint – Kinson||Every 60 mins||Every 60 mins||Every 60 mins|
|3||Westbourne – Bournemouth – Castlepoint – RBH||Every 30 mins||Every 30 mins||Every 30 mins|
|4||Bournemouth – Muscliffe – Castlepoint||Every 60 mins||Every 60 mins||Every 60 mins|
|5/5a||Bournemouth – Kinson (combined)||Every 30 mins||Every 30 mins||Every 30 mins|
|6||Bournemouth – Bearwood||Every 60 mins||Every 60 mins||Every 60 mins|
|Wimborne – Bearwood – Northbourne||Every 60 mins||Every 60 mins||No service|
|12||Bournemouth – Alum Chine||Every 60 mins||Every 60 mins||No service|
|18||Bournemouth – Broadstone||Every 120 mins||Every 120 mins||No service|
|21||Christchurch – Bransgore||Normal service||See Mon-Fri frequency||No service|
|33||Bournemouth – Christchurch||Saturday service||Saturday service||No service|
|36||Talbot View – Kinson||Every 120 mins||Every 120 mins||No service|
|737||Bournemouth – Bournemouth Airport||Special Timetable||Special Timetable||No service|
Our online timetables and journey planner have been updated, or you can download the temporary timetables.
The following routes will not operate:
- Route 4a
- Route 8
- Night buses (Night 1 and Night 5)
- Bournemouth to Christchurch – Routes 1/1a/1b are combined to provide a 15-minute headway
- Bournemouth to Bournemouth Rail Station and Charminster – Routes 3/5/5a are combined to provide a 15-minute headway
- During evenings, buses will observe the following frequencies
- Route 1/1a to Christchurch every 30 minutes
- Route 2 to RBH and Castlepoint every 90 minutes
- Route 3 to Castlepoint & RBH every 60 minutes
- Route 4 to Muscliff and Castlepoint every 90 minutes
- Route 3/5/5a to Rail Station and Charminster every 30 minutes
- Route 5/5a to Kinson every 60 minutes
- Route 6 to Bearwood every 60 minutes
If you know someone who is using the bus but does not have access to the internet, please consider passing this information and the special timetables on to them.
Easter Weekend timetables
Please click here for full information on services over the Easter weekend.
Services from Tuesday 14th April
After the Easter weekend, revised timetables with several uplifts for key workers will start - more details will be available soon
We know that for many key workers who are providing critical services during this time, bus services are essential for getting them from A to B.
If you are a key worker and concerned that this revised timetable does not suit your travel needs, please contact us and we will review any feedback.
Concession Pass Holders
From Monday 23rd March, BCP, Dorset and Hampshire councils are allowing concessionary passes to be used across our network at any time. Whilst we encourage everyone follows government guidelines, the removal of these restrictions will enable pass holders to access early shopping times that many supermarkets are putting in place for those who need it.
The Travel Shop
Following government advice to close all non-essential stores, the Travel Shop in Bournemouth square has now closed until further notice. During this time, our customer service team will still be online answering queries Monday-Saturday (10am – 4pm). We recommend contacting us by email or via social media where possible, but we understand that not everyone has access to the internet.
To protect our employees, we will be unable to handle lost property until further notice. If you have lost an item on the bus, please email us at [email protected] with a description of the item and your contact details and we will let you know in due course if it has been handed in.
Mobile app tickets
From Friday 27th March, we will be pausing all active mobile tickets with more than a day remaining so that you can choose when to begin using your travel again with us. Please note this will only be for tickets that were originally valid for over 7-days.
We understand that our services continue to be critical to many of you who are key workers and are caring for others. As such, you should simply re-activate your mobile ticket to continue to travel. As usual, you’ll need an internet connection to do this and once restarted you won’t be able to pause the travel for a second time. Partly used tickets will show as “part used” in the app and when activated, they will be valid for the same number of days and hours that were remaining when it was paused.
Read more here
Whilst our refund policy still applies, we are working hard to assist passengers. If you have an active smartcard ticket you are unable to use due to coronavirus, please contact us via [email protected] with your 16-digit smartcard number.
What can you do?
We ask that all passengers continue to follow NHS health advice on how to reduce the risk of spreading infection.
If possible, try to avoid using cash on the bus as this will reduce physical contact. All of our ticket machines accept contactless payments, or you can purchase tickets in advance on your mobile app or smartcard.