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Coronavirus (COVID-19): Modified service from 26/03/20

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Coronavirus (COVID-19) updates

3 weeks ago Tue 17th Mar 2020

Last updated 06.04.20 

The safety, health and well-being of our passengers and staff come first. We are continuing to carefully monitor the situation as it develops and ensure we are taking every action possible to reduce the impact and risk to our passengers. 

On top of our existing rigorous cleaning processes, we have introduced an intensified cleaning regime across our fleet and premises with all poles, handrails, seats and other key areas of our vehicles disinfected regularly. All drivers have also been issued with hand sanitisers. 

  • Following the government announcement on Monday 23rd March prohibiting non-essential travel, we will be making further changes from Thursday 26th March 2020 - click here to view timetables. 

  • There will be a reduced service over the Easter weekend - click here to view more information

  • Timetables will be revised with several uplifts for key workers from Tuesday 14th April 2020 - more details will be available soon

During this time, the coloured route branding of our buses may not match the services they are on. If you are travelling, please be sure to check the service number on the destination screen at the front of the bus. 

Services after Thursday 26th March until Friday 10th April

Our online timetables and journey planner have been updated, or you can download the temporary timetables.

Monday to Sunday daytime frequencies: 
No  Route  Monday-Friday  Saturday  Sunday 
1/1b Poole Town – Bournemouth  Every 60 mins Every 60 mins Every 60 mins
Bournemouth – Christchurch  Every 30 mins Every 30 mins Every 30 mins
1a Bournemouth – Christchurch  Every 30 mins Every 30 mins Every 30 mins
Christchurch – New Milton  6 journeys 6 journeys 6 journeys
2 Bournemouth – RBH & Castlepoint – Kinson  Every 60 mins Every 60 mins Every 60 mins
3 Westbourne – Bournemouth – Castlepoint – RBH  Every 30 mins Every 30 mins Every 30 mins
4 Bournemouth – Muscliffe – Castlepoint  Every 60 mins Every 60 mins Every 60 mins
5/5a Bournemouth – Kinson (combined)  Every 30 mins Every 30 mins Every 30 mins
6 Bournemouth – Bearwood  Every 60 mins Every 60 mins Every 60 mins
Wimborne – Bearwood – Northbourne  Every 60 mins Every 60 mins No service
12 Bournemouth – Alum Chine  Every 60 mins Every 60 mins No service
18 Bournemouth – Broadstone  Every 120 mins Every 120 mins No service
21 Christchurch – Bransgore  Normal service See Mon-Fri frequency  No service
33 Bournemouth – Christchurch  Saturday service Saturday service No service
36 Talbot View – Kinson  Every 120 mins Every 120 mins No service
737 Bournemouth – Bournemouth Airport  Special Timetable Special Timetable No service

Our online timetables and journey planner have been updated, or you can download the temporary timetables.

The following routes will not operate: 
  • Route 4a 
  • Route 8 
  • Night buses (Night 1 and Night 5) 
Other notes: 
  • Bournemouth to Christchurch – Routes 1/1a/1b are combined to provide a 15-minute headway 
  • Bournemouth to Bournemouth Rail Station and Charminster – Routes 3/5/5a are combined to provide a 15-minute headway 
  • During evenings, buses will observe the following frequencies 
    • Route 1/1a to Christchurch every 30 minutes 
    • Route 2 to RBH and Castlepoint every 90 minutes 
    • Route 3 to Castlepoint & RBH every 60 minutes 
    • Route 4 to Muscliff and Castlepoint every 90 minutes 
    • Route 3/5/5a to Rail Station and Charminster every 30 minutes 
    • Route 5/5a to Kinson every 60 minutes 
    • Route 6 to Bearwood every 60 minutes 

Our online timetables and journey planner have been updated

If you know someone who is using the bus but does not have access to the internet, please consider passing this information and the special timetables on to them. 

Easter Weekend timetables

Please click here for full information on services over the Easter weekend.

Services from Tuesday 14th April

After the Easter weekend, revised timetables with several uplifts for key workers will start - more details will be available soon

Key workers 

We know that for many key workers who are providing critical services during this time, bus services are essential for getting them from A to B.  

If you are a key worker and concerned that this revised timetable does not suit your travel needs, please contact us and we will review any feedback. 

Concession Pass Holders 

From Monday 23rd March, BCP, Dorset and Hampshire councils are allowing concessionary passes to be used across our network at any time. Whilst we encourage everyone follows government guidelines, the removal of these restrictions will enable pass holders to access early shopping times that many supermarkets are putting in place for those who need it. 

The Travel Shop 

Following government advice to close all non-essential stores, the Travel Shop in Bournemouth square has now closed until further notice. During this time, our customer service team will still be online answering queries Monday-Saturday (10am – 4pm). We recommend contacting us by email or via social media where possible, but we understand that not everyone has access to the internet.  

Lost Property 

To protect our employees, we will be unable to handle lost property until further notice. If you have lost an item on the bus, please email us at [email protected] with a description of the item and your contact details and we will let you know in due course if it has been handed in. 

Mobile app tickets 

From Friday 27th March, we will be pausing all active mobile tickets with more than a day remaining so that you can choose when to begin using your travel again with us. Please note this will only be for tickets that were originally valid for over 7-days.

We understand that our services continue to be critical to many of you who are key workers and are caring for others. As such, you should simply re-activate your mobile ticket to continue to travel. As usual, you’ll need an internet connection to do this and once restarted you won’t be able to pause the travel for a second time. Partly used tickets will show as “part used” in the app and when activated, they will be valid for the same number of days and hours that were remaining when it was paused.

Read more here

Smartcard tickets

Whilst our refund policy still applies, we are working hard to assist passengers. If you have an active smartcard ticket you are unable to use due to coronavirus, please contact us via [email protected] with your 16-digit smartcard number.

What can you do? 

We ask that all passengers continue to follow NHS health advice on how to reduce the risk of spreading infection. 

If possible, try to avoid using cash on the bus as this will reduce physical contact. All of our ticket machines accept contactless payments, or you can purchase tickets in advance on your mobile app or smartcard

For health information and advice on coronavirus:

https://www.nhs.uk/conditions/coronavirus-covid-19/

For more on the government response to coronavirus:

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

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Latest News
Easter Weekend Services
Yesterday Mon 6th Apr 2020
We will be running a reduced service over the Easter weekend (Friday 10th April - Monday 13th April)
Summer Services - Postponed
4 days ago Fri 3rd Apr 2020
All summer services have been postponed until further notice due to the ongoing circumstances surrounding coronavirus.
Acceptance of tickets on Yellow Buses and Morebus
1 week ago Mon 30th Mar 2020
Key workers in Bournemouth and Poole and the surrounding area can now use their bus tickets for either Morebus or Yellow Buses
Pausing Mobile App Tickets
1 week ago Thu 26th Mar 2020
From Friday 27th March, we will be pausing active mobile tickets.