Coronavirus updates

10 months ago Tue 17th Mar 2020

Last updated 25/01/21

Quick links

January 2021 update

Due to the ongoing coronavirus restrictions, there will be some service changes starting on Sunday 31st January. Core network services will be moving to a Saturday service on weekdays (with some additional enhancements), while some services will not be changing.

For more information, please visit here.

Journeys that we operate to schools either as a network route or as bespoke school services will continue to operate from 4th January based on information obtained from the schools. These journeys will continue to operate in order to accommodate vulnerable students who return to school and the children of key workers who will be allowed to return to school.

The additional school duplicate journeys that we were operating before Christmas will not return until further notice.

The Travel Shop will remain closed with staff dealing with lost property and enquiries via email at [email protected].

Face coverings

From Monday 15th June 2020, the government made it mandatory for passengers to wear a face covering while travelling on public transport. There are some exemptions to this, please visit our dedicated page for more information.

From 2nd December, it became mandatory for students aged 11+ to wear face coverings on all services (including dedicated school services) unless they are exempt.

In addition to wearing a face covering, we ask that you:

  • Pay by contactless/mobile app where possible (using cash as a last resort)
  • Keep your hands clean (hand sanitisers are available on the bus)
  • Take care boarding the bus (leave space to let passengers exit and board the bus one at a time)
  • Sit next to a window where possible to maximise space between passengers (members of the same household/bubble can sit next to each other)
  • Cover coughs and sneezes
  • Do not travel if you are unwell
  • Be considerate of other passengers (not all disability is visible and there are exemptions to wearing face coverings)****
  • Travel at off-peak times (if you are able to)

For the latest government advice and guidance on travelling on public transport, please visit gov.uk

Routes and Timetables

Following the government announcement on 4th January 2021, network services are currently continuing to operate as usual.

The latest timetable enhancements commenced on Sunday 27th September - timetables are available here and on the mobile app, and are up to date on bus stops.

If you know someone who is travelling by bus but does not have access to the internet, please consider passing this information and the latest timetables on to them.

We're good to go - Yellow Buses have received the 'good to go' accreditation from Visit England

What are we doing to protect passengers and staff?

On top of our existing rigorous cleaning processes, we have introduced an intensified cleaning regime across our fleet and premises with all poles, handrails, seats and other key areas of our vehicles disinfected regularly. This includes buses being 'fogged' to help disinfect the entire bus. You can find more detailed information on our dedicated page here.

When boarding our buses, you will see there is hand sanitiser by the doors, seats by the drivers have been cordoned off, and there are posters on every bus with travel guidance information. More information on social distancing can be found on our dedicated page here.

All of our drivers are protected behind screens and have been issued with hand sanitisers. All drivers have access to face coverings and gloves if they wish to use them.

Key workers

We know that for many key workers who are providing critical services during this time, bus services are essential for getting them from A to B.

If you are a key worker and concerned that this revised timetable does not suit your travel needs, please contact us and we will review any feedback.

The Travel Shop

Following the latest government advice to close all non-essential shops, The Travel Shop in Bournemouth Square is closed until further notice.

During this time, our customer service team will still be available and answering queries Monday – Friday (10am – 4pm).

Please note that customer services often experience a high volume of telephone calls – to ensure we can help everyone, we kindly ask that you contact us via email or social media if you are able to.

Lost Property

Please remember you are responsible for your property whilst on board our vehicles.

To protect our employees, we have reduced our handling of lost property. If you have lost an item on the bus, please email us at [email protected] with a description of the item and your contact details and we will let you know in due course if it has been handed in and will arrange a date and time for collection. Please do not visit without an arranged time slot as we will be unable to process lost property queries in-person.

You can find out more about the changes to lost property here.

Mobile app tickets

From Monday 4th January, all active mobile tickets with more than a day remaining were automatically paused so that you can choose when to begin using your travel again with us. Please note that only tickets that were originally valid for over 7-days would have been paused.

Once you are ready to travel again, you should simply re-activate your mobile ticket to continue to travel. As usual, you’ll need an internet connection to do this and once restarted you won’t be able to pause the travel for a second time. Partly used tickets will show as “part used” in the app, and when activated, they will be valid for the same number of days and hours that were remaining when it was paused.

Read more here.

Smartcard tickets

Whilst our refund policy still applies, we are working hard to assist passengers. If you have an active smartcard ticket you are unable to use due to coronavirus restrictions, please contact us via [email protected] with your 16-digit smartcard number.

Concession Passholders

Your local council sets time restrictions for concessionary passes.

Hampshire County Council

Hampshire County Council will reinstate free travel for ENCTS passholders before 09:30 on weekdays, with effect from Monday 25 January 2021. This is to help those wishing to travel to be vaccinated and to travel at quieter times for essential journeys (such as food shopping).

There are currently no changes to the BCP or Dorset schemes

Customers wishing to travel before 09:30 can purchase a single fare to the first timing point that the bus reaches after 09:30, and then show their pass for the rest of the journey. Passes will continue to be valid all day at weekends.

What can you do?

Download the contact tracing app

Protect your loved ones with the official NHS COVID-19 contact tracing app for England and Wales.

It's the fastest way of knowing when you're at risk from coronavirus (COVID-19). The quicker you know, the quicker you can alert your loved ones, and your community. The more of us that use it, the better we can control coronavirus.

Search for the app on your smartphone or visit here for more information

For health information and advice on coronavirus:

https://www.nhs.uk/conditions/coronavirus-covid-19/

For more on the government response to coronavirus:

https://www.gov.uk/coronavirus