Journey Assistance Cards

1 month ago Fri 10th Jul 2020

Journey Assistance cards

Journey Assistance Cards

Following government guidance, it is mandatory for all passengers to wear a face covering when travelling on public transport, although there are a number of exemptions which are listed below. These can also be found on the government website.

Please remember to be mindful and considerate of other passengers as not all reasons for exemptions are visible.

The requirement to wear a face covering does not apply to:

  • a child under the age of 11
  • passengers in an allocated cabin, berth or other similar accommodation, when they are alone or with members of their household or support bubble
  • passengers who remain in their private vehicle while on board public transport, for example on a car ferry
  • an employee of the transport operator, when they are acting in the course of their employment
  • any other person providing services to the transport operator, under arrangements made with the transport operator, who is providing those services
  • a constable or police community support officer acting in the course of their duty
  • an emergency responder such as a paramedic or fire officer acting in the course of their duty
  • an official, for example a border force officer, acting in the course of their duties

You also do not need to wear a face covering if you have a good reason not to. This includes:

  • if you have a physical or mental illness or impairment, or a disability that means you cannot put on, wear or remove a face covering
  • if putting on, wearing or removing a face covering would cause you severe distress
  • if you are travelling with, or providing assistance to, someone who relies on lip reading to communicate
  • if you are travelling to avoid injury or escape the risk of harm, and you do not have a face covering with you
  • if you need to remove it during your journey to avoid harm or injury or the risk of harm or injury to yourself or others
  • if you need to eat, drink, or take medication you can remove your face covering
  • if you are asked to remove your face covering by a police officer or other official

Get the card

If you are exempt from using a face covering, you can use the card below to help you travel.