Pausing Mobile App Tickets

3 weeks ago Mon 4th Jan 2021

Many of you have mobile tickets that you are now unable to use to travel with us due to local restrictions. At this challenging time for us all, we want to make sure you don’t lose the travel you have already paid for.

From Monday 4th January, we will be pausing all active mobile tickets with more than a day remaining so that you can choose when to begin using your travel again with us. Please note this will only be for tickets that were originally valid for over 7-days.

We understand that our services continue to be critical to many of you who are key workers and are caring for others. You can simply re-activate your mobile ticket to continue to travel. As usual, you’ll need an internet connection to do this. Once re-activated, you won’t be able to pause a second time. Part-used tickets will show as “part used” in the app and when activated, will be valid for the same number of days and hours that were remaining when it was paused.