Our Customer Charter
Yellow Buses is committed to delivering the best possible customer service. Our Customer Charter sets out what you can expect from Yellow Buses and what to do if things go wrong.
Conditions of Carriage
Our aim is to provide all our passengers with a safe, reliable and pleasant journey.
Privacy Policy
Our privacy policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
Accessibility
Yellow Buses recognises that accessibility to bus services and information about our services is very important to all passengers
Environmental Policy
Bournemouth Transport Ltd understands and recognises the environmental impacts that arise from all of its
business activities, from the operation of our fleet of buses and coaches to engineering and administration activities.
Energy Policy
Bournemouth Transport Ltd understands the key role energy management will play within our company across all functions and sectors.
Information Systems Security Policy
Information Systems Security Policy
Gender Pay Report
Bournemouth Transport Limited trading as Yellow Buses is an equal opportunities employer and we are committed to providing equal pay for equal work to all of our employees.
Modern Slavery Statement
This statement reflects our commitment to acting ethically and with integrity in all our business relationships.
Pensions - Statement of Investment Principles
Statement of Investment Principles for the trustees of the Bournemouth Transport Ltd. pension plan.