Our Customer Charter
Yellow Buses is committed to delivering the best possible customer service. Our Customer Charter sets out what you can expect from Yellow Buses and what to do if things go wrong.
Conditions of Carriage
Our aim is to provide all our passengers with a safe, reliable and pleasant journey. This policy provides details of the conditions under which we carry passengers and their property on Yellow Buses bus services.
Privacy Policy
Our privacy policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.
Accessibility
RATP Yellow Buses (YB) recognises that accessibility to bus services and information about our services is very important to all passengers and that our passengers have different needs and preferences.
Information Systems Security Policy
RATP Dev UK Ltd and its subsidiaries ("RDUK Group")* Information Systems Security Policy
Gender Pay Report
Bournemouth Transport Limited trading as Yellow Buses is an equal opportunities employer and we are committed to providing equal pay for equal work to all of our employees.
Environmental Policy
Bournemouth Transport Ltd understands and recognises the environmental impacts that arise from all of its
business activities, from the operation of our fleet of buses and coaches to engineering and administration activities.