Travel Guidance 

2 years ago Tue 12th May 2020

Yellow Buses - Updated travel guidance

The government has issued new guidance today (12th May 2020) for travelling on public transport. 

The government has asked everyone to consider all other forms of transport before using public transport. If you do need to use our buses, there is now guidance on steps you can take before, during and after travelling to help stay safe. 

Before you travel 

It has been advised that you should travel at off-peak times and use less busy routes wherever possible. You should also reduce the number of changes between services. Routes 6h and 31 were introduced on 14th April for this reason, providing journeys between several key locations – you can find more information on these routes here

You can use our plan a journey tool to check if you can adapt your journey, or view timetables

Using contactless methods of payment can eliminate contact with our drivers. If possible, purchase tickets in advance on the YB Move app on your smartphone, pay using contactless, or use your Smartcard (and top-up online). Please only use cash as a last resort. 

Guidelines on face masks 

This is information taken directly from the government website: 

“There are some circumstances when wearing a face covering may be marginally beneficial as a precautionary measure. The evidence suggests that wearing a face covering does not protect you, but it may protect others if you are infected but have not yet developed symptoms. This is most relevant for short periods indoors in crowded areas. 

If you can, wear a face covering if you need to use public transport. 

A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment. These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers, and those in industrial settings, like those exposed to dust hazards. 

Wearing a face covering is optional and is not required by the law. If you choose to wear one, it is important to use face coverings properly and wash your hands before putting them on and after taking them off." 

Following this information, we ask that passengers please wear face coverings if you are able to. However, they are not compulsory and we will not be refusing passengers for not having a face covering. All of our drivers continue to have access to face masks.

During your journey 

Please be assured that we are maintaining our current service level, with good frequencies to help reduce passenger numbers on busy services. These frequencies and existing seat restrictions aim to help keep safe distancing between passengers. We are continuing to monitor passenger numbers and will switch journeys to double-deckers where necessary. 

There may, however, be situations where you can’t keep a suitable distance from people, for example when boarding or alighting, on busier services, at busier times of day. In these cases, you should avoid physical contact, try to face away from other people, and keep the time you spend near others as short as possible. If you can, wear a face covering on public transport. 

Safety steps to take when travelling: 

  • Wait for passengers to get off first before you board the bus  
  • Ensure you maintain social distancing, where possible (including at bus stops)  
  • Wait for the next service if you cannot safely keep your distance on board 
  • Purchase tickets using contactless methods  
  • Respect other people’s space while travelling  
  • Avoid consuming food and drink on public transport, where possible  
  • Be aware of pregnant, older and disabled people who may require a seat or extra space  
  • Be aware that some individuals may have hidden disabilities 

Children on public transport 

This is information taken directly from the government website: 

Where travel is necessary, consider whether children could walk or cycle, accompanied by a responsible adult or carer, where appropriate. 

Social distancing applies to children as well as adults. Children should keep their distance from others who are not in their household, where possible. Public Health England recommends keeping a 2 metre distance from others. If this isn’t possible children should avoid physical contact, face away from others, and keep the time spent near others as short as possible. 

If you are the responsible adult or carer travelling with children, please help them follow this guidance, wear face coverings, minimise the surfaces they touch and maintain their distance from others, where possible.

Children under 2 years old are not recommended to wear face coverings. 

After your journey 

When finishing your journey, it is recommend that you: 

  • Consider walking or cycling from the stop you arrived at 
  • Follow local guidance 
  • Wash your hands for at least 20 seconds or sanitise your hands as soon as possible - do the same for children within your care if they have travelled